Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in its original packaging. You'll also need proof of purchase. To start a return, contact us at shoppalmcalm@gmail.com and we'll provide instructions. Items sent back without first requesting a return will not be accepted.

Damages and issues If your item arrives defective or damaged, contact us immediately at shoppalmcalm@gmail.com and we'll make it right.

Non-returnable items Due to the nature of personal care products, we cannot accept returns on opened or used items. We also cannot accept returns on sale items or gift cards.

Exchanges To exchange, return your unused item and once accepted, place a new order.

Refunds Once we receive and inspect your return, we'll notify you of approval. If approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at shoppalmcalm@gmail.com.